Nicolas Czyz
Certified SAFe 6 Agilist | Senior Technical Project Manager | 25+ years in Technical Projects across Industries | Expertise in Driving Excellence in ITSM, IT Infrastructure, Operations, Sales and CX | Agile Methodologies
- Role
- Senior Project Manager at Compass Group USA
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Nicolas Czyz
Executive with over 25 years of experience in the customer care industry. Significant knowledge in leading teams of project management, technical support, sales, quality assurance, go-live planning, and organizational change management.Proven record of success in numerous leadership positions. Served in a variety of roles including Vice President of the Customer Experience, Customer Care Director, Senior Project Manager, Senior Customer Service Manager, Support Delivery Manager, Customer Care Manager, Product Support Manager, and Technical Support Specialist. Demonstrates exceptional skills in client relationships, organizational abilities, communications, analysis, implementation, quality, and team building with a strong track record of success and customer satisfaction.
Experience
Senior Project Manager
Jan 2024 — Present · Buffalo, NY, US
Education
SUNY Geneseo
BA, History/ Secondary Education
1991 — 1995
Skills
- Strategy
- Customer Experience
- Troubleshooting
- Recruiting
- Project Management
- Leadership
- Team Leadership
- Operations Management
- Telecommunications
- Analysis
- Process Improvement
- Sales
- Call Center
- Program Management
- Quality Assurance
- Call Centers
- Management
- Team Building
- Crm
- Vendor Management
- Cross-Functional Team Leadership
- Technical Support
- Workforce Management
- Sales Operations
- Customer Retention
- Customer Service
- Training
- Customer Satisfaction
- Call Center Development
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