Nicolas Arfouilloux
Vice President Delivery @Thynk.Cloud
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WORK HISTORY
Vice President Delivery @Thynk.Cloud
Lyon, FR
Je pilote les activités de delivery à l’échelle internationale afin de garantir la réussite des projets clients et l’adoption optimale de nos solutions cloud pour l’hôtellerie. J’encadre les équipes Professional Services, Customer Success et Support pour délivrer une expérience fluide, créer de la valeur et accompagner durablement nos clients. Mon rôle consiste également à structurer nos méthodes, renforcer l’excellence opérationnelle et soutenir la croissance de Thynk sur ses marchés internationaux.
EDUCATION
Conservatoire national des arts et métiers - Cnam
CERTIFICAT DE COMPÉTENCES - MANAGEMENT OPÉRATIONNEL, Business Administration and Management, General
Université de Limoges
Bachelor of Technology (B.Tech.), IT Management
Conservatoire national des arts et métiers - Cnam
Diplôme Supérieur de Gestion, Business Administration, Management and Operations
SKILLS
ABOUT NICOLAS ARFOUILLOUX
I am committed to delivery excellence and driving customer success. I lead a diverse team of specialists in hospitality and SaaS software delivery, applying best-in-class practices across project management, customer support, customer success, account management, and pre-sales. Our focus is on continuously optimizing our customers’ operating models, particularly around group reservations.With an international background, I bring a broad perspective and strong understanding of global markets.Recognized for my leadership and mentoring skills, I have a proven track record of guiding and motivating teams to achieve sustained success.Specialties: SaaS Strategy, Customer Success, ERP, Service Strategy, Portfolio Management, Business Unit Management, Private Equity, International Environment.
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