Nicolas S.
Guest Services Usher @San Francisco Giants
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WORK HISTORY
Guest Services Usher @San Francisco Giants
San Francisco, CA, US
Accomplishments:Recipient of the \"Very Important Employee\" award for the Guest Services Department in August 2016.Fill-in supervisor for a team of 15+ individuals.Duties:Stepped into various different types of customer service roles as needed. Greeted and catered to visitor needs as well as reminded them of security protocols and restrictions prior to them entering the venue. Escorted and assisted those with disabilities or other needs around the ballpark, Served as a Transit Ambassador for incoming and outgoing ferry boats coming to and from Oracle Park. Compiled incident reports for misconduct in the venue. Deescalated situations of conflict and offer suggestions for resolution.Providing customer service and in venue guidance for non baseball events such as various other types of sporting events like football, soccer and rugby, concerts, corporate events, fairs, races and much more.
EDUCATION
California State University-Sacramento
Bachelor of Science (BS), Criminal Justice
SKILLS
ABOUT NICOLAS S.
With over a decade of experience in guest services and workplace management, I currently serve as Workplace Experience Manager at Edelman. My role involves contributing to employee engagement, customer service, and operational excellence. My certifications in First Aid, CPR, and AED enhance my ability to support safe and effective workplace environments. My professional journey includes impactful roles at Snowflake, where I contributed to large-scale office transitions, developed employee experience programs, and implemented workplace safety protocols. Committed to fostering inclusive and collaborative spaces, I aim to create environments that prioritize both productivity and well-being.
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