Nicolas Santiago
Client Relations & Logistics Leader | Strategic Supply Chain Management | Driving Performance and Productivity
- Role
- Client Relations Expert at Alcon Logistics
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Nicolas Santiago
International business, I excel at optimizing processes, building strong relationships…
Experience
Client Relations Expert
Sep 2023 — Present · NJ, US
Key Responsibilities:Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.Agent Coordination: Collaborate with logistics agents to streamline operations, improve communication, and foster a cooperative work environment.Issue Resolution: Proactively address and resolve any client concerns or logistical challenges, ensuring smooth and efficient service delivery.Performance Monitoring: Track and analyze key performance metrics to identify areas for improvement and implement strategic solutions.Client Onboarding: Lead the onboarding process for new clients, providing comprehensive support and guidance to ensure a seamless transition.Major Successes:Enhanced Client Satisfaction: Improved client satisfaction rates by implementing personalized communication strategies and proactive problem-solving approaches.
Education
Universidad de Medellín
Bachelor's degree
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