Nicolas Rocher
Manager, Customer Success @SaleCycle
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WORK HISTORY
Manager, Customer Success @SaleCycle
Ville de Paris, FR
As a Customer Success Manager, I manage a portfolio of strategic clients to ensure their satisfaction, retention, and growth. My role includes- Acting as the primary point of contact and building strong, long-lasting relationships- Understanding client objectives, needs, and challenges to deliver tailored solutions- Ensuring clear and proactive communication between clients and internal teams- Leading onboarding, training, and performance tracking to maximize solution adoption and value- Identifying upsell and cross-sell opportunities to drive revenue growth- Analyzing KPIs, anticipating risks, and turning challenges into opportunities- Collaborating closely with sales, product, marketing, and finance teams to deliver a seamless and effective customer experience.
EDUCATION
Paul Cézanne High School - Aix en Provence
European Baccalaureate, Social and Economic
Marie Curie High School - Versailles
European Baccalaureate, Social & Economics
International Schools Group - Jubail School
National Diploma of College Certificate, Academic
KEDGE Business School
Master 2 (M2), International business
Jean-Philippe Rameau College - Versailles
National Diploma of College Certificate, Academic
International French School of Al Khobar
5th grade, Academic
SolBridge International School of Business
Bachelor of Business Administration - BBA, Commerce international
ISCTE Business School
Master of Science (M.Sc.) in Management, Economy
Lycée Français Charles de Gaulle de Londres
Elementary, Academic
ABOUT NICOLAS ROCHER
My background isn\'t just a list of jobs; it\'s a global journey. Having lived in 12 cities…
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