Nicolas R. Durango
Food and Beverage
- Role
- Guest Service Agent at DoubleTree by Hilton
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Nicolas R. Durango
Colombian hospitality executive based in California, bringing a global perspective and a…
Experience
Guest Service Agent
May 2023 — Present · Campbell, CA, US
Provided exceptional customer service to hotel guests, ensuring a memorable and enjoyable stay. • Welcomed guests with a warm and friendly demeanor, addressing their needs and inquiries promptly and professionally. • Handled guest check-ins and check-outs efficiently, ensuring accuracy in reservation details and payment processing. • Managed a high volume of guest requests, resolving issues and addressing concerns to ensure guest satisfaction. • Maintained a comprehensive knowledge of hotel facilities, local attractions, and services to provide personalized recommendations to guests.
Education
Harvard University
certificate: Religion literacy politics and scripture
Universitaria Agustiniana
Tecnologo en gastronomia
Servicio Nacional de Aprendizaje (SENA)
Técnico en documentación y registros contables
Univesidad javeriana
Marketing Strategy
Universidad Santo Tomás
Economia
San Jose City College
Business Management
2025
Universidad de los Andes - Colombia
Marco teórico para la paz
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