Nicolas Posada

About Nicolas Posada

Experienced eCommerce, Marketplace, and Digital Marketing professional for B2B and B2C sites. Experienced with both Startup and Fortune 500 environments. More than 15 years of experience managing and implementing eCommerce platforms and Digital projects from conception, architecture, budgeting, design, and implementation to reporting and Growth. Dedicated to Digital project management, Building and managing teams of front-end and back-end web developers, content writers, SEO Specialists, UI/UX designers, ERP developers, and multiple technology vendors when building eCommerce platforms responsible for more than 100 Million dollars of sales per year. SAFe (Scaled AGILE) certified.

Experience

1. Senior Client Success Consultant

   Mirakl

   Nov 2020 — Present · US

   Mirakl is the SaaS solution chosen by leading enterprises worldwide to accelerate digital growth.Mirakl has some of the world\'s largest companies as customers, including many Fortune 10, 100, and 500 clients. Including Toyota Material Handling, 3M, UNFI, PartsTown, Airbus, Hewlett-Packard, Enterprise, Macy\'s, Best Buy Canada, Carrefour, 1-800 Flowers, and many others.As a B2B Client Success consultant, I work with clients from the implementation to the Growth stages, with everything the client needs to succeed with enterprise Marketplaces, from Change Management, e-commerce, Compliance, Payments, to Digital Marketing.Key Responsibilities- Strategic Leadership: Dealt with executive and implementation teams to direct the strategy, implementation, and growth steps of projects, staying with accounts to help them achieve selected milestones and drive platform adoption- Marketplace Expertise: Served as a trusted advisor with best-in-class understanding of Mirakl platform models, marketplace business cases, and industry trends across multiple verticals - Client Relationship Management: Built and sustained trust-based relationships with senior stakeholders and C-level executives, driving strategic alignment and influencing complex decisions through expertise - Platform Implementation & Training: Led comprehensive platform training sessions tailored to complex use cases, influenced clients to adopt new features, and provided strategic recommendations on settings and best practices - Cross-functional Collaboration: Acted as Subject Matter Expert on key elements of Mirakl\'s value proposition, working across functions including Legal, Sales, Technical Product teams, and ecosystem partners - Data-Driven Consulting: Delivered advanced analytical insights and actionable recommendations based on a thorough analysis of client challenges, objectives, and platform usage KPIs - Risk Management & Problem Solving: Proactively identified project risks and opportunities

Education

• Universidad Pontificia Bolivariana

  Bachelor's Degree, Economics

  1997 — 2006

Skills

• Project Management
• Salesforce.com
• Education
• Lms (Learning Management System)
• Google Adwords
• Social Media
• Marketing
• Customer Relationship Management (Crm)
• Sem
• Online Programs
• Digital Publishing
• SEO
• Search Engine Optimization (SEO)
• Online Lead Generation
• Online Marketing
• Spanish Literature
• Social Media Marketing
• Spanish-Speaking
• Digital Project Management
• Digital Marketing
• Foreign Languages
• Magento
• Digital Media
• E-Commerce
• E-Commerce SEO
• Email Marketing
• Google Analytics
• Marketing Strategy
• Online Publishing