Nicolas Planet
Operations and Client Success Manager @Mtm.Design
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WORK HISTORY
Operations and Client Success Manager @Mtm.Design
CA
Introduire les nouveaux clients à la plateforme- Créer du contenu de formation pour faciliter le processus d\'intégration des clients- Représenter le principal contact pour les clients en termes de communications- Gérer le Centre d\'Aide (centraliser les demandes des clients et les faire suivre aux départements appropriés)- Générer une base d\'articles en vue de répondre aux questions fréquentes- Participer à l\'amélioration constante de l\'offre de service de l\'entreprise- Prendre part à des événements de réseautages reliés au monde des vêtements sur-mesure.
EDUCATION
Université Laval
Bachelor of Public Affairs and International Relations, International Relations and Affairs
Université Laval
Master's degree, International Relations and Affairs
SKILLS
ABOUT NICOLAS PLANET
My fields of interest have led me to direct my studies towards international matters, more especially international economics, politics and law.Having lived in different countries (France, Hungary, Romania, Canada) has allowed me to be able to adapt to a lot of situations, and I always welcome challenges that can enhance my capabilities. For example, I have been on a trade mission in Chile in 2014 as an international development agent and I supervised 15 agents during another mission in Mexico on may 2016.One thing leading to another, I decided to stay focused on business development matters to begin my career, and I now work as an on the road consultant for a custom menswear company called Surmesur.At Surmesur, our mission is to provide the most exceptional shopping experience and the best value in made-to-measure menswear. From fabric selection to garment fitting, we offer our clients a fully personalized trip leading to style perfection.
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