Nicolas Moureaux-Nery
Customer Service Consultant @Skaleet
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WORK HISTORY
Customer Service Consultant @Skaleet
Boulogne-Billancourt, FR
Manage day-to-day operations for eZyness, subsidiary of La Banque Postale:• Coordinate and supervise the rollout of new developments.• Monitor and optimize performance indicators (SLAs, KPIs) to ensure high-quality service delivery.• Managed client requests and ensured thorough follow-up on technical incident resolutions.• Collect and analyze client feedback to enrich the product roadmap and anticipate future needs.• Streamlined processes and strengthened governance in close collaboration with clients.
EDUCATION
ESILV - Ecole Supérieure d'Ingénieurs Léonard de Vinci
Double Master's Degree in Digital Transformation Management
IIM Digital School
Web Development Bachelor's degree
IIM Digital School
Master’s Degree in Digital Transformation Management, Marketing / Marketing Management
Camille Sée
Economic and Social High School Diploma, Economic and Social
ABOUT NICOLAS MOUREAUX-NERY
Driven by boundless curiosity and an eclectic mindset, I thrive on turning ideas into…
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