Nicolas Lujan
IT Help Desk Technician | Network Security Student | CSIS
- Role
- IT Help Desk Technician at Switch
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
Experience
IT Help Desk Technician
Oct 2023 — Present
Identity & Access Administration: Managed user credentials and permissions in Active Directory, Entra ID (Azure AD), and Exchange Admin Center—verifying identity before password resets, resolving login/email issues, and logging every action in Jira for audit traceability.• Secure Endpoint & Mobile Management: Configured and supported Windows 11 PCs (Hybrid-Join and Entra-only builds), macOS devices via Jamf, and Intune/AirWatch–enrolled iPhones, iPads, and Samsung tablets; followed strict password-reset workflows and provided front-line triage during a global CrowdStrike outage.• Physical-Security Systems Support: Deployed, maintained, and troubleshot Milestone video-surveillance workstations and CCURE access-control computers for Security Command and Receiving Command offices, ensuring uninterrupted 24 × 7 monitoring.• Secure Device Lifecycle: Imaged, refurbished, and decommissioned laptops, desktops, and tablets—performing data sanitization and documenting chain-of-custody in Jira and Intune prior to certified recycling.• Documentation, Rapid & On-Call Response: Authored audit-ready tickets and knowledge-base articles, rotated weekly through an Opsgenie on-call schedule to provide 24/7 incident support, and traveled on short notice to remote campuses to remediate critical security or endpoint issues while meeting SLA targets.
Education
Cimarron Memorial High School
High School Diploma
2016 — 2020
College of Southern Nevada
Computing and Information Technology: Cyber Security-Network Security AAS, Information Technology
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