Nicolas Londono
Project and Program Senior Manager @Equinix
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WORK HISTORY
Project and Program Senior Manager @Equinix
US
Support Global programs at the Customer Success organization. Influence strategy and work closely with the leadership team to steer the organization with ongoing motions of Customer Success.Partner with cross-functional teams to support development of programs across the business with global impact.
EDUCATION
Harvard Business School Online
Other; Certificate in Business Analytics
Miami Dade College
Associate of Arts (AA), Networking Technologies
Harvard Business School Online
Other; Certificate in Management Essentials
Ashford University
Bachelor of Arts (B.A.), Management of Information Systems
Wayman Aviation
Private Pilot, Private pilot with IFR
SKILLS
ABOUT NICOLAS LONDONO
An experienced service delivery professional managing the relationship and delivery of services to enterprise, multi-million, and globally expanded customers over the Latin American, Caribbean and continental US regions. A highly trained individual who enforces through daily interaction the improvement of system and service performance consistently over the life cycle of the relationship through using standard, consistent globally applied ITIL process and methods.My focus on IT delivery management is sustained with an extensive technical and administrative background with an emphasis on customer’s needs based on industry’s capabilities. This profile enables the support on the design, implementation, 24x7 management, and growth of highly available, scalable and fault tolerant systems of products including Cloud, Data Center, Security, and emerging IT technologies. Highly skilled on working through and collaborate with various technical teams and resources consisting of Architects, DBAs, Sys Admins, Client Engineers and 24x7 Global Support Services groups.
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