Nicolas Dufrene
Innovation Project Manager the Lab Lvmh @LVMH
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WORK HISTORY
Innovation Project Manager the Lab Lvmh @LVMH
Supported the end-to-end management of visits at The Lab LVMH, ensuring seamless coordination between Maisons, partners and internal teams.• Operated key digital tools (CRM, booking platform, reporting dashboards) to structure processes, track engagement and consolidate KPIs.• Led the implementation of a new booking interface and contributed to onboarding, testing, and continuous optimization of the platform.• Produced monthly reporting on technology adoption, NPS performance and innovation opportunities identified during interactions with the Maisons.• Connected cross-functional teams to facilitate discussions around emerging technologies (AI, immersive tools, customer experience solutions).• Contributed to competitive and technological monitoring to support the strategic positioning of The Lab and its future collections.
EDUCATION
Emlyon Business School
MSc in Digital Transformation, Marketing, and Strategy
Saint Jean de Passy
Diplôme national du brevet des collèges
Fontys Venlo University of Applied Sciences
Commerce international / commerce
Centro Universitario EUSA
Commerce international
EM Normandie Business School
grade master, Commerce international
ABOUT NICOLAS DUFRENE
Passionate about innovation and the future of the luxury experience, I am building my career at the point where technology, customer experience and strategic transformation come together within the LVMH ecosystem.My academic and professional journey across France, the UK has strengthened my adaptability, international mindset, and ability to work with diverse teams on digital and retail challenges. Through roles in digital marketing, retail performance and strategic consulting for luxury brands, I developed a strong foundation in project management, data-driven insights and cross-functional collaboration.I am now joining The Lab LVMH as an Innovation Project Manager, contributing to the adoption of emerging technologies across Maisons, the optimization of digital tools (CRM, SaaS platforms), and the analysis of KPIs to support experience-driven innovation. This role allows me to work closely with internal teams and partners, connect technological opportunities with business needs, and participate in shaping the future of client experience in luxury.In parallel, I am pursuing a Specialized Master’s in Digital Transformation & Strategy at emlyon business school, strengthening my expertise in innovation management, digital ecosystems and strategic leadership.I aspire to grow within the LVMH Group and take on broader responsibilities in innovation, customer experience and digital strategy at an international level.
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