Nicolas Communeau

Research Manager @La Voix Du Client - Lvdc

Région de Paris, FR

Designing and managing Customer Experience and Customer Satisfaction tools and programs- Managing the day-to-day relationship with my clients (survey management, proposals, analysis)- Managing the production of adhoc surveys : Definition of the survey methodology, costing and timing Helping the client defining its key objectives and its most relevant KPIs Creating the proposal according to the clients needs Managing the production from the beginning to the end (questionnaire design, quality checks, sampling, etc.) Managing the project team (research executives, data processors, field coordinators, etc.) Analyzing the results, and presenting them to various publics (marketing, sales, Quality, COMEX, etc.) Ensuring cost/timing/quality efficiency, project-wise