Nicolas Colantonio

Experience

1. Admissions Systems & Services Coordinator

   Suffolk University

   Apr 2024 — Present · Boston, MA, US

   Manage the undergraduate admissions CRM and application systems, ensuring accurate data entry, document processing, and record maintenance throughout the admissions cycle- Oversee the admissions inbox and communication workflows, triaging inquiries and assigning cases to admissions counselors promptly- Coordinate applicant communications via email and system-generated messaging, supporting recruitment, application completion, and enrollment efforts- Schedule and coordinate prospective student interviews, information sessions, and campus tours (in-person and virtual)- Maintain Slate (or comparable CRM) inboxes, queues, and workflows to support efficient admissions operations- Support application review processes by preparing files, auditing records, and ensuring compliance with institutional policies- Supervise and train graduate fellows and student workers (a team of 3-4 per academic year), guiding admissions procedures and system use- Serve as a primary point of contact for front-desk and service operations, delivering high-quality customer service to prospective students and families- Collaborate with IT, Registrar, Financial Aid, and Bursar offices to resolve system issues and ensure data integrity- Assist with special projects, reporting, and process improvement initiatives to enhance admissions efficiency and service delivery- Ensure compliance with FERPA and institutional data privacy standards in all admissions operations

Education

• Suffolk University

  Bachelor of Arts - BA, Sociology with a concentration in Crime and Justice with a minor in Law

  2017 — 2021

• Suffolk University

  Master of Business Administration - MBA, Business Administration and Management, General