Nicolas Chevtzoff
Head of Customer Sucess Management - Digital Product Strategy & Innovation for Nca & Latam Regions @Accor
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WORK HISTORY
Head of Customer Sucess Management - Digital Product Strategy & Innovation for Nca & Latam Regions @Accor
Managing and leading the 360° demand management process impacting all digital product assets (web, mobile app, hotel products, owner pain points, legal compliance topics).\\\\nCoordinate the delivery follow-up in collaboration with Central teams, in charge of ensuring the proper projects prioritization based on emergency level, cost, business impact, KPIs’.\\\\nSupporting projects roll-out, business performance and user satisfaction, follow-up by KPIs’ monitoring and by ensuring that products deliver the expected value creation according to global Accor Digital Roadmap\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
HEC Paris
Data for Managers program certification , Data Bi
Aeroflight - Lognes France - Private Pilot Licence
Private Pilot Licence, Aeronautics
EHL
Master's degree
Accor Academy
5 month’s leadership program certification, Leadership organisationnel
Hermann HBDI certification
Hermann HBDI certification, Human Interactions
iKompass PMP Certification
PMP degree certification, Strategic Project Managment
HEC Paris
Agility & Performance program certification, Human & Personal Development
ABOUT NICOLAS CHEVTZOFF
Definition & coordination of strategic projects, transformation and integration of new…
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