Nicolas Amaury

WORK HISTORY

EDUCATION

SKILLS

ABOUT NICOLAS AMAURY

Passionate about Elevating Service Operations for Organizational Success In the dynamic landscape of organizational success, service operations play a pivotal role, and I am dedicated to ensuring seamless 24/7 support for our clients. My mission is to empower them to derive the utmost value from our applications. Leveraging the ITIL framework and cutting-edge tools such as ServiceNow and Dynatrace, I orchestrate centralized information that fosters optimized collaborations, insightful analytics, and facilitates strategic decision-making and risk-based prioritizations. Key Highlights: Service Excellence: Committed to delivering best-in-class support, I thrive in crafting a service environment that maximizes efficiency and satisfaction. ITIL Expertise: Proficient in implementing and harnessing the power of ITIL methodologies to streamline operations and enhance overall service quality. Tool Proficiency: Well-versed in the utilization of advanced tools like ServiceNow and Dynatrace to centralize information and extract actionable insights. Current Focus: In my current role, I spearhead the governance of Dynatrace and oversee Problem Management for our Enterprise Technology applications, including EDC, CTMS, and RIM. My emphasis lies in transforming systems - encompassing people, tools, and processes - to achieve heightened reactivity in the short term and instill a culture of proactivity and automation for long-term success. Vision and Approach: I am driven by a vision to create a service operation that is not only responsive to immediate needs but anticipates future challenges. By instilling a proactive mindset and implementing strategic automations, I aim to elevate our service operations to unprecedented levels of efficiency and effectiveness.