Nicolas Jones

About Nicolas Jones

I\'m a recent M.S. Cybersecurity graduate with CompTIA A+ and Security+ certifications and a strong interest in launching my IT career. While I have a deep academic background in cybersecurity, I\'m seeking any entry-level IT opportunity—from help desk and desktop support to junior admin or SOC roles—within 30 minutes of Elyria, Ohio or fully remote.I bring hands-on experience with Windows systems, ticketing support, and basic networking concepts, along with project-based learning in SOC operations, scripting, and home network monitoring. I’m not afraid to get my hands dirty, whether it’s troubleshooting end-user issues or digging through logs.I\'m eager to grow with a company that values initiative, curiosity, and long-term commitment. If you\'re looking for a dependable team member who\'s hungry to learn, let’s talk.

Experience

1. IT Support Specialist (Night Shift)

   Ark

   Sep 2025 — Present · Independence, OH, US

   First-line triage and resolution for incidents/requests across users, systems, and appsContinuous monitoring of critical data center infrastructure and security systemsSmart/remote-hands assistance and on-site escorting as neededClear communication, timely updates, and thorough documentation in the ticketing systemSupport for Windows, Active Directory, and Microsoft 365; escalate and collaborate with teammates to drive fast, durable fixesFocus on accuracy, efficiency, and a great customer experience

Education

• Franklin University

  Master's degree, Cybersecurity

  2021

• Cleveland State University

  Bachelor's degree, Accounting

  2011 — 2015