Nicola Lau
Intake Coordinator @VPI Employment Services
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WORK HISTORY
Intake Coordinator @VPI Employment Services
Hamilton, ON, CA
Responsible for greeting and welcoming all clients to the branch. · Reaching out and responding to all incoming calls, in a professional, friendly, and proficient manner · Supporting the individual needs of job seekers · Supported office staff and operational requirements with administrative tasks. · Completed intake assessment forms and created client\'s profiles · Enhanced office productivity by handling high volume of callers per day. · Managed master calendar and scheduled appointments for new and existing clients. · Explained eligibility requirements, services provided, and applicants\' legal rights during intake assessment.
EDUCATION
McMaster University
Social Science, Aging and Society, 8.0
Seneca College
Ontario College Certificate, Hospitality Foundations, 3.4
Seneca College
Ontario College Diploma, Tourism and Travel - Flight Services Option, 3.6
ABOUT NICOLA LAU
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Strong Customer service skills, often going above and beyond for clients. Good work ethic and the ability to quickly adapt to new tasks and environments. McMaster Alumni 2021
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