Nicolae Lefter
Customer Service Representative @Co-operators
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WORK HISTORY
Customer Service Representative @Co-operators
Guelph, ON, CA
In this role, I manage high-volume client account updates and documentation processing while ensuring strict compliance and operational accuracy. I consistently maintain a 99.5% accuracy rate across 100–120 transactions daily.I collaborate closely with cross-functional teams to triage service requests, improve workflow handoffs, and meet service-level agreements (SLAs), contributing to an 18% reduction in average turnaround time.Additionally, I helped increase the completion rate of Client Reviews by 32%, strengthening client retention and improving relationship health across a portfolio of clients.
EDUCATION
Carleton University
Bachelor of Computer Science, Computer Science
University of Guelph
Bachelor's Degree, Computer Science - Specializing in AI
ABOUT NICOLAE LEFTER
Computer Science (AI specialization) student with hands-on experience in data analysis, machine learning, and performance optimization. Skilled in Python, SQL, and statistical modelling to extract insights, automate processes, and develop predictive solutions.I have worked with structured datasets to identify patterns, improve reporting workflows, and reduce inefficiencies, while also developing machine learning models to support adaptive and intelligent systems. Strong in analytical reasoning, experimental design, and communicating technical findings to both technical and non-technical stakeholders.Seeking opportunities in data analytics, machine learning, and AI-driven process automation.
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