Nicola Cornish Cmgr
Business Manager, Legal Division - Operations & Governance @The Co-Operative Bank Plc
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WORK HISTORY
Business Manager, Legal Division - Operations & Governance @The Co-Operative Bank Plc
Manchester, GB
Reporting directly to the Banks’ General Counsel & Company Secretary. Responsible for the delivery of all operational activities including the financial budget, HR services and supplier management oversight. Leading the Legal & Secretariat Governance and Risk function, embedding relevant elements of the Risk Management Framework
SKILLS
ABOUT NICOLA CORNISH CMGR
An inspirational leader with substantial experience of stakeholder engagement at Executive level. In depth understanding of strategic planning to ensure the delivery of objectives across high risk complex multi-site operations with over 28 years’ experience in the Financial Services sector.Roles have included the stand up and management of operations within a FCA regulated environment, focusing on the delivery of outstanding customer service, risk management and building strong client and supplier relationships through strategic direction, resource and process efficiencies. Determined and commercially aware individual who is analytical, able to identify trends and consistently seeks ways to make continuous improvements within the business in order to streamline processes and improve the customer journey. Key Skills & Experience• Leadership in Operations including delivery across a balanced scorecard responsible for 100+ fte • Redress and Remediation covering both product mis-selling and business driven technical none compliance issues ensuring successful business and customer outcomes • Extensive risk and quality assurance experience including control frameworks, risk identification and control testing• Experienced third party supplier services and relationship management • People orientated leader with a proven record of creating and maintaining high performing teams and business turnaround through culture development, employee engagement and target operating model change • Proven ability in E2E customer journey mapping and customer outcome improvements to meet regulatory requirements whilst enhancing the commercial brand
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