Nicola Whittleton
Head of Complaints and Customer Care @Hastings Direct
Birmingham, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2024 — Present
Head of Complaints and Customer Care @Hastings Direct
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SKILLS
Relationship ManagementBuilding RelationshipsMortgage LendingCustomer ExperienceManagementSales ManagementTrainingLeadership DevelopmentTraining DeliveryCredit RiskLeadershipCoachingPeople DevelopmentCross SellingPerformance ManagementFinancial ServicesBankingOrganizingRisk ManagementTeam ManagementDeliveringCreditRetail BankingChange ManagementStakeholder ManagementTeam Leadership
ABOUT NICOLA WHITTLETON
A Retail Banking professional who leads large specialist operations across multiple sites and locations. Nicola brings a strong focus on providing quality outcomes for the customer, ensuring business objectives are delivered on time and to a high standard.As the complaints policy owner at TSB Nicola designed and delivered the complaints and remediation strategy.
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