Nicola Osborne

Customer Delivery Manager @Hemsley Fraser

Saltash, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Customer Delivery Manager @Hemsley Fraser

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Plymouth, GB

EDUCATION

2009 — 2011

Business coaching foundation

Coaching and Mentoring

2014 — 2015

ICS Learn

CIPD Certificate in Learning and Development Practice

SKILLS

Performance ImprovementRetailBusiness CaseOutsourcingContent DesignSalesBusiness CoachingChange ManagementEmployee EngagementWorkforce ManagementCall CenterTraining Programme DesignPositivityStrategyNegotiationBusiness ProcessService DeliveryCoachingContact CentersProject DeliverySlaTraining DeliveryBusiness TransformationCustomer RetentionCustomer ServiceCulture ChangeCustomer SatisfactionTrainingBusiness Process ImprovementMobile DevicesTelecommunicationsCustomer ExperienceManagementSales ManagementProgram ManagementSix SigmaListening to CustomersStakeholder ManagementTeam LeadershipStakeholder Engagement

ABOUT NICOLA OSBORNE

Qualifications and Training Learning and Development Practices Level 3 (CIPD)…

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Nicola Osborne — Customer Delivery Manager at Hemsley Fraser in Saltash, GB | Unifers