Nicola Mills
Head of Performance & Operations Personal Banking @Lloyds Banking Group
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WORK HISTORY
Head of Performance & Operations Personal Banking @Lloyds Banking Group
Role Involvement: A pivotal role in shaping the operational strategy, performance delivery, and transformation agenda across the Personal Banking channel. A central figure in driving colleague capability, customer experience, and operational resilience—while also serving as a key leader in embedding a robust risk and control culture. I consistently demonstrate accountability for governance, assurance, and regulatory alignment
EDUCATION
Nottingham Goldsmiths College
CIPD, HR
Kingston University
BSc Degree, Geology
Newark College
AAT, Accountacy
SKILLS
ABOUT NICOLA MILLS
Head of Performance & Operations for Personal Banking at Lloyds Banking Group
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