Nicola Mills

Head of Performance & Operations Personal Banking @Lloyds Banking Group

Nottingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2022 — Present

Head of Performance & Operations Personal Banking @Lloyds Banking Group

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Role Involvement: A pivotal role in shaping the operational strategy, performance delivery, and transformation agenda across the Personal Banking channel. A central figure in driving colleague capability, customer experience, and operational resilience—while also serving as a key leader in embedding a robust risk and control culture. I consistently demonstrate accountability for governance, assurance, and regulatory alignment

EDUCATION

2002 — 2003

Nottingham Goldsmiths College

CIPD, HR

1989 — 1992

Kingston University

BSc Degree, Geology

1996 — 1997

Newark College

AAT, Accountacy

SKILLS

RetailB2bOutsourcingTraining DeliveryProject ManagementForecastingCoachingEmployee EngagementTrainingCustomer SatisfactionNew Business DevelopmentLeadershipSalesBusiness DevelopmentDirect SalesRecruitingCustomer ExperienceBusiness StrategyStrategySuccession PlanningTeam ManagementSales ManagementManagementTeam BuildingSolution SellingBusiness PlanningOperations ManagementChange ManagementPerformance ManagementCrmEmployee TrainingTelecommunicationsAnalysisBudgetsSales ProcessCustomer RetentionStakeholder ManagementTeam Leadership

ABOUT NICOLA MILLS

Head of Performance & Operations for Personal Banking at Lloyds Banking Group

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