Nicola McGee
Client Support Manager Programme & Project Management @Dynamo Analytics Psicle
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WORK HISTORY
Client Support Manager Programme & Project Management @Dynamo Analytics Psicle
London, GB
Transforming actuarial and financial processes through intelligent automation and innovative analytics.Tools: Microsoft Suite ° HiBob ° Smartsheet ° Salesforce ° SharePoint ° Slack ° Projects & Planner ° Zendesk
EDUCATION
Damelin
Diploma
ABOUT NICOLA MCGEE
I bring extensive experience in leading and delivering transformation initiatives that prioritise exceptional client outcomes and operational efficiency across diverse sectors, including e-commerce, retail, consulting, SMEs, financial services, healthcare, and corporate environments.My expertise spans Programme and Portfolio Management, PMO leadership, change and transformation, customer relationship management, and operational delivery. I am deeply committed to enhancing customer journeys, optimising service touchpoints, and driving operational excellence through intelligent automation and data-driven insights.I hold certifications in P3O, PRINCE2, Agile, Risk, and Portfolio and Programme Management, which strengthen my ability to deliver value-focused solutions.Recent achievements include:Leading the discovery phase of a major strategic transformation programme centred on improving customer experience.Designing and implementing a phased delivery approach for a software-enabled platform that streamlined operations and elevated service quality for a global financial solutions client.I thrive in dynamic, high-pressure environments, championing a consultative leadership style that fosters a culture of change and collaboration. My ability to translate complex technical concepts into clear, actionable insights ensures alignment between operational goals and client expectations.
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