Nicola Jacobs

About Nicola Jacobs

Proven track record as a key accounts manager, contract manager, escalation and…

Experience

1. Senior Strategic Accounts Manager

   Vertisystem (A MOURI Tech Company)

   May 2016 — Present · Fremont, CA, US

   Taking complete ownership of the assigned account(s) from a day to day management perspective as well as overall. Responsible for the following functions/areas and consistently grow revenue, improve margin.• Responsible for managing and building relationships with the client’s Sourcing and Talent Acquisition organization• Work with Program Manager for score carding and reporting needs to analyze performance of the accounts. Review weekly, monthly, quarterly Program Manager reports and take corrective action to improve performance of the account as necessary• Interface with HR for on-boarding, timesheets, escalations, and immigration and issue management throughout the life of the consultant• Provide support to client managers (vendor management and client hiring managers)Responsibilities:• Expanding the scope of the services Vertisystem provides to the assigned client.• Administer vendor management related daily sales activities such as: requirement qualification and prioritization, coordination and follow up with client for interviews, obtaining feedback on candidate interview and active client interactions with the goal of getting a placement• Develop and expand relationships at all levels. Attend and participate in requirement intake calls, score card meetings, sales event or any vendor management event that will help build relationships with vendor management personnel• Ensure required levels of recruiting support and sales coverage are met so the company meets and exceeds expectations with the client.• Develop, maintain and manage relationships with Program managers and Global Directors on various MSP accounts

Education

• APSO

  APSO Certification, Human Resources / recruitment

  1996

• Foster Melliar

  ITIL v3, Information Technology

  2008

Skills

• Time Management
• Telecommunications
• Analysis
• Pre-Sales
• Sla
• Outsourcing
• Contract Management
• Vendor Management
• Administration
• Managed Services
• Integration
• Solution Selling
• Service Delivery
• Business Analysis
• Crm
• Itil
• Management
• Customer Relationship Management (Crm)
• Customer Satisfaction
• IT Service Management
• Data Center
• Requirements Analysis
• Business Development
• Service Management
• Budgets
• Team Leadership
• Technical Recruiting