Nicola Hart
Regional Director @Openreach
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WORK HISTORY
Regional Director @Openreach
Regional Director for service delivery in the Wessex region of the UK
SKILLS
ABOUT NICOLA HART
Nic Hart is a strategic and results-driven Director with a proven track record in leading large-scale service delivery operations, driving transformation, and ensuring statutory compliance with high customer satisfaction. Expert in governance, risk management, and ITIL-based service frameworks, delivering operational excellence and customer-centric solutions across complex, multi-region environments. Skilled in influencing board-level decisions, building high-performing teams, and fostering inclusive leadership cultures. Adept at implementing innovative processes and technologies to optimise service performance, improve quality standards, and achieve commercial growth. Nic is currently the Director for Service Delivery of the Wessex region within Openreach and is responsible for enabling and ensuring service across the Copper Network using strong leadership skills and a customer first approach, whist supporting the implementation and delivery of innovative solutions with the aim of achieving outstanding standards of customer satisfaction.Nic lives in Evesham and is married with 3 children. She enjoys entertaining family and friends and loves to cook!
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