Nicola Gallimore

Housekeeping Manager @Ocean Reef Club

Key Largo, FL, US

Manage work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in the hotel and homes in our vacation rental program.Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. 1) Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. 2) Investigates complaints regarding housekeeping service and equipment, and takes corrective action. 3) Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. 4) Coordinates work activities among departments. 5) Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. 6) Inventories stock to ensure adequate supplies. 7) Makes recommendations to improve service and ensure more efficient operation. 8) Prepares reports concerning room occupancy, payroll, and department expenses. 9) Examines building to determine need for repairs or replacement of furniture or equipment. 10) Attends various meetings to discuss company policies and patrons\' complaints. 11) Issues supplies and equipment to associates as needed. 12) Establishes standards and procedures for work of housekeeping staff. 13)Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports. 14)Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.

American Hospitality Traning institute

Certified, Hospitality Administration/Management

Southern New Hampshire University

Bachelors, Hotel and restaurant management

York Castle High school

Hospitality Administration/Management

Ashworth College

Associate's degree, Hotel, Motel, and Restaurant Management

Florida Atlantic University

Certification, Hospitality Administration/Management

American hospitality training institute

Hospitality Management, International Business