Nico Daskalakis

WORK HISTORY

EDUCATION

SKILLS

ABOUT NICO DASKALAKIS

Wolt / Doordash: Responsible for Wolt\'s global B2B Merchant Operations, leading a team of 800+ FTE across 30 countries. Core responsibilities include: 1. Design strategy & own execution for core B2B Merchant functions across Onboarding, technical Integrations, customer facing Catalog & Content, Process Excellence & Automation, Merchant Services and Image Operations2. Drive global transformation initiatives to enable step changes for efficiency and delivery quality (e.g. catalog platform migration; global team re-structuring) 3. Ensure continuous improvement and process excellence across all global core B2B processes 4. Instill AI-first culture and drive large scale adoption of AI tooling and agents Wayfair: Joined Wayfair in the end of 2018 ($7B revenue at -3.2% aEBITDA) as a N-4 to the CCO, focussing on merchandising and partner account management. In 2024, a 3 year period of hyper growth and then 3 years of efficiency gains later, Wayfair’s revenue is at $12B+ and 3-5% aEBITDA. Wayfair is selling products in 5 markets (US, CA, IE, UK, DE), sourcing from 20k+ suppliers in 25+ countries, leveraging 20+ carriers and its own freight network for shipping. My role now is in B2B/C Operations and Transformation as a N-2 to the COO, having gotten promoted 2 times from Senior Manager to Associate Director to Director. In this role I built from scratch and managed Wayfair’s B2B supplier support, supporting all 20k+ suppliers with 200+ FTE inhouse and offshore (key metrics included: CSAT, 3DRR, TTFU, AHT, Cost per contact). Recently changed focus on process and technology transformation both in B2B and B2C, optimizing supplier, carrier and customer processes. Initiatives include a successful 30M+ cost reduction, a tech migration from a legacy ticketing system to Jira spanning 1k+ FTE as well a +20pt improvement in supplier NPS towards Wayfair. In this capacity I am leading 80 FTE across 16 teams in Boston, Dublin, Berlin and remotely across the US.