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Niclas Karsten

Head of Data and Ai Center of Excellence @Landeshauptstadt München

Munich, DE
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Head of Data and Ai Center of Excellence @Landeshauptstadt München

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Munich, DE

EDUCATION

2013 — 2015

PTM Akademie

ITIL Expert, IT Service Management

1988 — 1994

Technical University of Munich

Diploma, Computer Science, Business Administration

SKILLS

Product ManagementTestingStrategyPeople ManagementItil ImplementationBusiness ContinuityCloud ComputingJavaProcess ImprovementTelecommunicationsIT Service ManagementChange ManagementStrategic PlanningVoipChannel PartnersTeam LeadershipProgram ManagementIpCrmItilUnified CommunicationsContinuous IntegrationManaged ServicesTest ManagementService DeliveryContract NegotiationService ManagementNetworkingWirelessContinuous DeliveryIT StrategyLeadershipManagementJavascriptContinuous ImprovementChannelCustomer RelationsOutsourcing

ABOUT NICLAS KARSTEN

20+ years leadership of international teams- 10 + years Product Management for complex products (Wireless LAN, SMB Communication, Unified Communications)- 15+ years experience in IT Service Management- 4 years experience in Indirect Channels in Sales, Business Development and Sales Operations- 4 years experience in working in foreign countries (US and Canada)- International Change Management- ITIL Implementation

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