Nicky Wood
Senior Product Manager - Ecommerce Returns @Blue Yonder
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WORK HISTORY
Senior Product Manager - Ecommerce Returns @Blue Yonder
London, GB
Thrilled to join Blue Yonder as Senior Product Manager, driving the growth and scale of one of our fastest growing products, our self-service returns solution, already powering over 40 million transactions since launch.I’m responsible for driving the strategy, roadmap, and delivery of our return drop-off product, and I’m excited to work alongside a talented cross-functional team to improve profitability and sustainability in e-commerce logistics while keeping customer experience front and centre.I’ll be collaborating closely with operations, hardware partners, and commercial teams to ensure our solutions are resilient, scalable, and built for the real world — supporting retailers and marketplaces to make returns smarter, faster, and more cost-effective.We’re building in a high-growth space, combining software, hardware, and data to innovate how returns are handled. I’m excited for the challenge, and proud to be contributing to a mission that reduces cost, waste, and complexity in the global returns ecosystem.
EDUCATION
Imperial Business School
Digital Transformation Strategy
The Manchester Metropolitan University
BH Hons, Retail Marketing
SKILLS
ABOUT NICKY WOOD
I’m passionate about the evolution of technology — especially where software, hardware, and data converge to solve real-world problems. I believe great product leadership starts with curiosity, empathy, and a deep understanding of the customer journey, and I’m driven by building solutions that improve both experience and outcomes.I’ve recently joined Blue Yonder as Senior Product Manager for E-commerce Returns, where I’m leading the scale-up of our self-service returns platform — already handling tens of millions of transactions annually. My focus is on building customer-centric, operationally resilient solutions that help retailers reduce cost, increase sustainability, and deliver seamless returns experiences across channels.With 15+ years’ experience delivering impactful digital products, I bring a strong track record of: • Defining product vision and roadmaps • Leading cross-functional teams across engineering, design and operations • Driving data-informed strategy from insights to execution • Working at the intersection of business outcomes and user experience • Balancing experimentation with scale and sustainabilityColleagues know me as someone who thrives in complex environments, takes ownership, and cares deeply about doing the right thing for customers and the business. I love collaborating across disciplines, bridging commercial, technical, and operational needs to deliver real value.If you’re working on challenges in ecommerce, logistics, or tech-enabled services — or just love chatting product — feel free to connect or reach out: n••••••••@gmail.com
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