Nicoletta Silvano
Customer Service and Sales Support Representative @ZF Group
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WORK HISTORY
Customer Service and Sales Support Representative @ZF Group
Assago, IT
As part of the ZF Marine Center of Competence my main tasks are- Oversee the full order cycle — from negotiation to delivery — and beyond (constant aftermarket support), for the complete range of ZF marine gearboxes and spare parts for strategic partners and selected key accounts (tools used to support activities: SAP, Salesforce, Microsoft Copilot)- Analyze market trends, competitors, and emerging technologies to support high-impact marketing initiatives (main sources used: Marine Benchmark, Global Market Insights (GMI), Credence Research)
EDUCATION
IULM University
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Università Telematica Pegaso
Bachelor's degree, Sports and Exercise
IULM University
Master's degree, Digital Communication and Media/Multimedia
SKILLS
ABOUT NICOLETTA SILVANO
I’ve always been passionate about communication, in its multiple forms and modes as well as its mechanisms.I’m practical and action-oriented, for this, and for my natural inclination to impatience, I work well under pressure and I’m a good problem-solver: if there’s a issue I like to solve it quickly and effectively. I’m a positive, curious person and I get easily enthusiastic about new activities and challenges that may come my wayI\'m getting a second degree in Sport and Exercise Science Degree.Trainings:“From individual contribution to the development of the team and the performance” (By Francesco Casaccio/VisionMind)\"Negotiation to Yes\"(By Daria Pierotti/Wilson Learning)\"Communicating for Impact \"(by Cristina Bonsignore/CEGOS)Specialties: Public Relations, Customer References, Marketing, Social Media
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