Nicky Thomas-Mills
Senior Consulting Manager @Snowflake
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WORK HISTORY
Senior Consulting Manager @Snowflake
EDUCATION
Newcastle College
Diploma Sports Psychology
iCount Training
CIMA Certificate in Business Accounting
SGSA Ltd.
Certified Support Manager (SSPA)
Place2Be
Level 3 Certificate in Counselling Skills for Working with Children
University of Roehampton
ACSM Exercise Leader
Liverpool Hope University
Master of Science (MSc), Psychology
University of Surrey
BSc. (Hons), Business Studies and French
Université Jean Moulin (Lyon III)
DEUF, Business
ILX Group
PRINCE2 Practitioner
Pink Elephant
ITIL Foundation
SKILLS
ABOUT NICKY THOMAS-MILLS
A passionate and dedicated leader with experience working within Cloud first companies, providing hardware and software support to global clients. Demonstrable success in motivating and leading highly effective technical teams across the UK and international sites. Excellent organisation and problem-solving skills, with a proven record of customer relationship management and incident resolution, ensuring that stakeholder issues are resolved effectively and efficiently. Skilled in service delivery, coaching, leading and motivating global Support and Customer Success teams. I take pride in building capability and guiding staff to optimise service standards and results.Highly motivated, my focus is on customer success, developing and maintaining relationships with our customer base, adding value by identifying and responding to specific business requirements.I\'ve had the opportunity to lead and develop teams of between six and sixty plus people, in both Customer Success and Technical Support (UK Germany, Chile, US, Egypt, India) as well as coach and support them through their career development.• Certified Support Manager (CSM).• PRINCE2 Practitioner Certified. • ITIL Service Management Foundation Certification.
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