Nicky T.
Senior IT Manager @UK Civil Service
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WORK HISTORY
Senior IT Manager @UK Civil Service
Swansea, GB
EDUCATION
Gower College Swansea
BTEC National Diploma for IT Practitioners (Software Development)
Prifysgol Cymru Y Drindod Dewi Sant / University of Wales Trinity Saint David
Bachelor of Science (BSc), Computing and Information Systems
Chartered Management Institute
CMI Level 6 Certificate in Professional Management and Leadership Practice
Gower College Swansea
City & Guilds Advanced Diploma in ICT Systems Support
SKILLS
ABOUT NICKY T.
As a Senior IT Manager with over five years at the Ministry of Justice, I lead ICT strategy, governance, and digital transformation initiatives for the Independent Monitoring Authority. With deep expertise in IT Service Management, project delivery, and assurance frameworks, I enable informed decision-making through robust risk management, compliance, and policy development. My work fosters operational efficiency and aligns IT solutions with business objectives. My technical proficiency spans Microsoft 365, Entra/Azure, Copilot, and Fortigate, paired with programming skills in HTML5, PHP, and C#. Known for empowering teams and fostering collaboration, I contribute to high-impact outcomes in infrastructure optimization, software development, and organizational change. With a growing interest in Generative AI, I aim to harness emerging technologies to deliver transformative value and improve service delivery.
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