Nicky Shearer
Senior Director Product Support, McGraw-Hill Education
- Role
- Senior Director Product Support at McGraw Hill
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Experience
Senior Director Product Support
Jul 2016 — Present
Education
Thomas More University
Bachelors, Business Administration
2006 — 2011
Skills
- Cross-Functional Team Leadership
- Sales Operations
- Customer Retention
- Customer Service
- Employee Relations
- Strategic Planning
- Requirements Gathering
- Business Process Improvement
- Team Building
- Management
- Bpo - Business Process Outsourcing
- Performance Management
- Managerial Finance
- Inventory Management
- Project Management
- Coaching
- Call Centers
- Retail
- Fraud Prevention
- Contact Centers
- Six Sigma
- Leadership
- Customer Satisfaction
- Training
- Call Center
- Process Improvement
- Workforce Management
- Customer Experience
- Customer Relationship Management (Crm)
- Team Leadership
- Operations Management
- Vendor Management
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