Nicky Kelly

WORK HISTORY

ABOUT NICKY KELLY

Highly qualified and extensively trained in the Service Delivery environment, with an expertise in Client and partnerships. Results driven professional who demonstrates sound decision making to facilitate positive outcomes for all stakeholders through effective implementation of process improvements, customer satisfaction and operational effectiveness programs aimed at achieving business outcomes. Proven ability to lead and motivate teams focused on service delivery within agreed budgets and timescales; recognised for successfully managing performance to deliver quality, value-added services that have exceeded client expectations. Extensive experience working in a fast paced global organisation where focus is on service excellence to increase customer engagement resulting in improved customer satisfaction levels