Nicky Dougan
Head of Strategy & Client Performance @Bpo Collections Ltd
Glasgow, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2011 — Present
Head of Strategy & Client Performance @Bpo Collections Ltd
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Glasgow, GB
SKILLS
Business PlanningCustomer ExperienceOutsourcingProcess ImprovementBusiness StrategyPaymentsChange ManagementNew Business DevelopmentTeam ManagementBusiness DevelopmentPerformance ManagementBpoBankingPredictive DialersDebt SettlementPortfolio ManagementCustomer RetentionCrmRecruitingStakeholder ManagementNegotiationTeam LeadershipCall CenterCustomer ServiceOperations ManagementCoachingManagementFinancial ServicesBusiness AnalysisCall CentersBusiness Process ImprovementRelationship ManagementFinancial AnalysisFinanceDebt ManagementStrategyClient DevelopmentContact CentersCredit CardsRecoveries
ABOUT NICKY DOUGAN
Head of Strategy & Client Performance at BPO Collections Limited
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