Nicky B.
Service Manager @Royal Mail
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WORK HISTORY
Service Manager @Royal Mail
Sheffield, GB
Represent Royal Mail in the delivery of IT Services, ensuring alignment with business needs. Manage formal agreements between the Business, Technology Organisation, and Suppliers. Oversee the implementation of new IT Services to enhance operational efficiency. Develop strong relationships with stakeholders to facilitate effective service delivery.
EDUCATION
Leeds College Of Technology
NVQ Level 3, Information Technology
ABOUT NICKY B.
With over 20 years of experience, I currently serve as an IT Service Manager at Royal Mail, focusing on aligning IT services with business needs. My role involves managing agreements between the business, technology teams, and suppliers, while overseeing the implementation of new IT services to enhance operational efficiency. My credentials, including Prince 2 and ITIL V3 certifications, complement my expertise in tools like monday.com, BMC Remedy, Service Now, Jira, amongst others. I am dedicated to fostering strong stakeholder relationships, enabling effective service delivery, and supporting organizational goals through strategic IT service management.
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