Nick Santowski

About Nick Santowski

I am an operations and financial services leader with 17+ years of experience…

Experience

1. Director of Workforce Absence Financial Services

   Sedgwick

   Jul 2022 — Present

   Develops business plans and policies and procedures for workforce absence financial services including check cutting operations and benefit overpayments.• Directs client workforce absence check cutting and benefit overpayment recovery services unit activities ensuring that all are in compliance with federal and state agencies, best practices, claims management service standards, and client service requirements.• Responsible for budget preparation.• Directs the development of processes and controls including the execution of improvements and enhancements for workforce absence financial services maintaining a thorough knowledge of current and new processes and controls.• Directs successful implementations and/or enhancements of client check cutting and/or overpayment recovery services collaborating with internal and external implementation teams serving as the subject matter expert.• Ensures staffing levels are consistent with client contract requirements.• Resolves escalated issues that arise involving clients or operations when appropriate.• Coordinates the check cutting and overpayment recovery service controls and documentations with internal and external auditors for SOC1 testing.• Supports the total performance management initiative.

Education

• American Payroll Association

  Certified Payroll Professional, Payroll

  2014 — 2014

• University of St. Thomas (TX)

  Bachelor of Business Administration (BBA), Finance, General

  2004 — 2008

• Cameron School of Business, University of St. Thomas

  Master of Business Administration (M.B.A.), Finance, General

  2006 — 2008

Skills

• Process Improvement
• Team Building
• Management
• Outlook
• Financial Analysis
• Human Resources
• Financial Reporting
• Invoicing
• Teamwork
• Banking
• Risk Management
• Accountability
• Project Planning
• Accounting
• Temporary Placement
• Peoplesoft
• Account Reconciliation
• Public Speaking
• Accounts Payable
• Employee Relations
• Sap Erp
• Data Analysis
• Strategy
• Sap Spinifex
• Human Resources Information Systems (Hris)
• Access
• Employee Benefits
• Finance
• Hris
• Leadership
• Business Analysis
• Time Management
• Sap
• Account Management
• Customer Service
• Payroll
• Analysis
• Training
• Customer Satisfaction
• Microsoft Word