Nick Dodds
Co Managing Director @Medisoft Limited
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WORK HISTORY
Co Managing Director @Medisoft Limited
Co Managing Director at the leading supplier of Electronic Medical Record systems for eye care. Medisoft is the UK’s dominant provider of ophthalmic EMR and our products are also used in hospitals across Ireland, Germany, Austria, Switzerland and France.As a Board Director and Co Managing Director I have:Full statutory and strategic leadership of the UK’s leading ophthalmology EMR provider.Returned the business to profit and delivered record revenue performance post‑acquisition.Led commercial strategy, pricing, bids, tenders and UK/EMEA growth.Introduced AI/LLM‑enabled solutions to improve efficiency and quality.Strengthened governance: ISO9001, Cyber Essentials Plus, GDPR, NHS DSPT.Achieved major CX improvements, incl. 70% “excellent” service” and 67% backlog reduction.Managed all commercial, product, delivery, operations, IG, HR and technical teams. Highlights:> Year on year 10%+ revenue growth over sustained period> Scaled business capacity by 300% whilst improving quality of delivery> Delivered product and ops models for new European countries, recruiting major hospitals as reference sites.> Transformed operations, improving backlogs and issue turnaround by 280%
EDUCATION
Newcastle University
LLB, Law
SKILLS
ABOUT NICK DODDS
Commercially focused technology leader with a strong record of scaling healthcare software businesses, driving profitable growth and leading complex digital transformation across the NHS and private healthcare markets.I have spent my career building and leading high‑performing organisations across product, commercial, operational, technical and customer‑facing functions — up to 500 FTE — with full accountability for P&L (£18m+), strategy, governance and market execution.As Co‑Managing Director of Medisoft, the UK’s leading ophthalmology EMR provider (part of Heidelberg Engineering Group), I returned the business to profit, delivered record revenue growth, strengthened governance (ISO9001, Cyber Essentials Plus, NHS DSPT) and achieved major improvements in customer satisfaction, delivery quality and scalability. I also established EMEA operating models and introduced the safe, value‑driven application of AI/LLMs to improve speed, quality and cost efficiency.Previously at EMIS Health, I was instrumental to one of the largest and most successful IT upgrades in NHS primary care, modernising digital infrastructure across GP practices. I transformed customer operations and software delivery, improving NPS, quality, productivity and service reliability — while reducing the cost base by 26% during significant user growth.My leadership style is transparent, decisive, collaborative and customer‑obsessed. I believe in empowering teams, removing organisational friction, and building cultures where excellence, accountability and continuous improvement come naturally.I’m motivated by opportunities where technology enables clinicians, improves patient outcomes and creates measurable value for the health system. Equally comfortable in PE‑backed, corporate, scale‑up or multi‑market environments.Areas of expertise: P&L ownership & value creation Healthcare technology & NHS ecosystem International expansion (EMEA) Product, engineering & delivery leadership Commercial strategy, pricing & growth Operational excellence & large‑scale transformation AI/LLM‑enabled efficiencies Governance, compliance & risk Board & stakeholder engagement M&A integration & change leadership
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