Nick Raats
Manager, IT Delivery - Data & Analytics Programs @Four Seasons
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WORK HISTORY
Manager, IT Delivery - Data & Analytics Programs @Four Seasons
Toronto, ON, CA
Leading delivery of Four Seasons\' first AI-powered recommendation engine, coordinating data science teams developing ML models with data engineering teams building the supporting infrastructure across Azure and Databricks• Delivered NLP-based guest intelligence pipeline that processes unstructured chat data to generate actionable profile flags for hotel staff, enabling proactive service delivery - system also powers sentiment analysis across global guest conversations• Managing multiple concurrent workstreams across data engineering, BI development, and data science, implementing Agile best practices to maintain velocity while designing executive reporting frameworks that provide visibility into project health and strategic alignment• Contributing to organizational transformation as member of Agile Centre of Excellence, standardizing Agile implementations and consolidating intake processes across the IT department
EDUCATION
Wilfrid Laurier University
Honours BA, Economics
University of Toronto School of Continuing Studies
Certificate, Management of Enterprise Data Analytics
SKILLS
ABOUT NICK RAATS
I lead global data and analytics delivery programs at Four Seasons Hotels and Resorts, managing cross-functional teams across data engineering, business intelligence, and data science to deliver AI-powered guest experience solutions and enterprise analytics platforms.Current Focus at Four Seasons:Leading delivery of Four Seasons\' first recommendation engine, coordinating data science model development with the underlying data engineering pipeline. Recently delivered an NLP system using LLMs to translate unstructured chat data into actionable profile flags, enabling hotel staff to proactively meet guest needs while maintaining privacy standards. The pipeline also powers sentiment analysis across guest conversations globally.What I Bring- 9 years leading data and analytics teams, with deep experience in both technical delivery and business transformation-Track record building enterprise data platforms from the ground up - at HearingLife, I led development of 100+ automated processes, 11 custom PowerApps, and a complete migration from Excel to Power BI/Azure-Expertise spanning the full analytics stack: Azure (Data Factory, Databricks, Synapse), Power BI, Python, SQL, React, PowerApps-Strong Agile practitioner - PMP certified, currently contributing to Agile Centre of Excellence at Four Seasons to standardize best practices across the organizationTechnical Stack:Azure (Data Factory, Databricks, Synapse)| Power BI | Python | R | SQL | PowerApps | React | Jira | NLP/ML pipelinesWhat Drives Me:I\'m energized by projects that combine technical complexity with tangible business impact, whether that\'s using machine learning to personalize guest experiences or building automation that saves thousands of hours. I believe the best data solutions come from deeply understanding both the technology AND the business problem.
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