Nick Pelant

About Nick Pelant

With over seven years of experience in account management at SHL, I am a customer success manager who is passionate about delivering value and solutions to our clients. I have a certificate in business strategy from Harvard Business School, which helps me to understand the needs and goals of our customers and align them with our offerings. I have also developed expertise in managing indirect accounts - overseeing a portfolio of distributors and resellers across multiple regions and industries. I have contributed to increasing the revenue, market share, and customer loyalty of SHL by building strong relationships, providing exceptional service, and resolving issues efficiently. I am motivated by the mission of SHL to help companies and individuals achieve their full potential through data-driven insights and assessments. I value teamwork, innovation, and diversity, and I enjoy working with a talented and supportive team at SHL.

Experience

1. Global Head of Customer Operations

   SHL

   Dec 2025 — Present

Education

• Harvard Business School

  Certificate, Leading Change and Organizational Renewal (LCOR)

• University of Wisconsin-Eau Claire

  Bachelor of Arts - BA, History

• Harvard Business School

  Certificate, Business Strategy

Skills

• Recruiting
• Customer Service
• Sales
• Research
• Microsoft Office
• History
• Museums
• Grant Writing
• Nonprofits
• Cataloging
• Museum Collections
• Museum Education
• Fundraising
• Historic Preservation
• Pastperfect
• Social Media Integration
• Policy Writing
• Donor Engagement
• American History
• Communication
• Technology Integration
• Exhibit Design
• Entrepreneurship
• Mobile Technology
• Academic Writing
• Political Science
• Social Sciences
• Data Collection
• Legislative Research
• Powerpoint
• Social Media
• Microsoft Word
• Time Management
• Microsoft Excel
• Project Management
• Networking