Nick Parker
Director of Service Delivery @Uber Boat by Thames Clippers
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WORK HISTORY
Director of Service Delivery @Uber Boat by Thames Clippers
London, GB
Responsible for the overall operational management of Uber Boat by Thames Clippers on a daily basis. Leading the key operational teams including Fleet Operations, Customer Experience, Engineering and Fleet Logistics.
EDUCATION
Solent University
BSc (Hons) International Transport, Aviation
SKILLS
ABOUT NICK PARKER
An ambitious, positive and highly motivated customer centric leader with over 20 years extensive UK and international experience. A varied background, in Operations, Customer Delivery and Commercial divisions leading multi-disciplined and remote teams of up to 1,200 colleagues across Operations, Customer Services, Sales, Marketing, Finance and HR.A fast learner and good listener with a naturally inquisitive mind that is calm and professional under pressure, a team player with a natural ability to build relationships quickly, a strong communicator and confident leader who is equally comfortable challenging and influencing executive leaders or engaging junior colleagues to deliver objectives.A passion for continuous improvement with a keen focus on operational performance while not afraid to try new approaches to ensure a high-quality service delivery that ensures the team can excel with a common purpose while always retaining focus on safety, security and compliance.Specialities:Operational & Commercial DeliveryChange Management & Continuous ImprovementProcurement, commercial negotiations and influencingSupplier Management Business Development
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