Nickolas Neumann
Helping CX teams embrace AI without losing what makes support human
- Role
- Relationship Manager at Intercom
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Nickolas Neumann
I help fast-growing mid-market and enterprise support teams scale with clarity (not chaos) by pairing them with AI-first tools that empower humans—not replace them. I work closely with CX leaders navigating high volumes, lean teams, and rising customer expectations.I keep things consultative, not salesy—listening first, understanding what’s really slowing teams down, and figuring out how to solve it together. With a background spanning nonprofits, fintech, e-com, and SaaS, I get the pressure of big goals, limited bandwidth, and the need to deliver fast.Outside of work, you’ll usually find me watching Hawkeye football, hoping the Cubs or Bears don’t break my heart (again), skiing when I can, or planning my next trip that somehow turns into a “work-from-anywhere” trial run. Always up for a good conversation, especially if it’s about support, strategy, or sports.
Experience
Relationship Manager
Mar 2026 — Present · Chicago, IL, US
Education
University of Iowa
Bachelor's degree, Entrepreneurship/Entrepreneurial Studies
2016 — 2020
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