Nickolas Kosma
Business Analytics Leader | Customer & Marketing Analytics | SQL, Looker, Snowflake | Data-Driven Strategy
- Role
- Onboard Revenue Strategy and Analytics Manager at Royal Caribbean Group
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Nickolas Kosma
Data & Customer Analytics Leader | SQL, Python, Looker, Snowflake | Driving Growth & RetentionI’m a results-driven analytics leader with 13+ years of experience in data strategy, customer insights, and operations, specializing in e-commerce, retention, and B2B analytics. I’ve helped teams scale, improve customer experiences, and optimize decision-making through forecasting, segmentation, and marketing analytics. Key Achievements:$7M+ incremental revenue from email & SMS retention campaigns.60% improvement in analytics team productivity by implementing autonomous workflows.Reduced pipeline errors by 85% with structured peer reviews and SQL data validation.Optimized marketing spend by reallocating budgets using Google Trends and CPA analysis.90% CSAT score in CX by optimizing workflows and A/B testing policy impacts. Tech & Tools: SQL, Python, Snowflake, Looker, Tableau, Google Analytics Expertise: Data Strategy, Customer Segmentation, Forecasting, Retention Analytics, Stakeholder CollaborationLet’s connect! Open to Data Analytics Manager & CX Analytics roles in e-commerce, B2B, or high-growth startups.
Experience
Onboard Revenue Strategy and Analytics Manager
May 2025 — Present · Miami, FL, US
Skills
- Healthcare
- Negotiation
- Graphic Design
- Data Analysis
- Legal Services
- Risk Management
- Perceptive
- Microsoft Office
- Mentoring
- Public Relations
- Competitive Intelligence
- Advertising
- Management
- Situation Management
- Team Motivator
- Photoshop
- Confidentiality
- Customer Service
- Customer Relations
- Team Leadership
- Priority Management
- Fast Learner
- Accounting
- Employee Relations
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