Nickolas Kosma

Business Analytics Leader | Customer & Marketing Analytics | SQL, Looker, Snowflake | Data-Driven Strategy

Role
Onboard Revenue Strategy and Analytics Manager at Royal Caribbean Group
Location
Oakland, CA, US
LinkedIn followers
500 followers

About Nickolas Kosma

Data & Customer Analytics Leader | SQL, Python, Looker, Snowflake | Driving Growth & RetentionI’m a results-driven analytics leader with 13+ years of experience in data strategy, customer insights, and operations, specializing in e-commerce, retention, and B2B analytics. I’ve helped teams scale, improve customer experiences, and optimize decision-making through forecasting, segmentation, and marketing analytics. Key Achievements:$7M+ incremental revenue from email & SMS retention campaigns.60% improvement in analytics team productivity by implementing autonomous workflows.Reduced pipeline errors by 85% with structured peer reviews and SQL data validation.Optimized marketing spend by reallocating budgets using Google Trends and CPA analysis.90% CSAT score in CX by optimizing workflows and A/B testing policy impacts. Tech & Tools: SQL, Python, Snowflake, Looker, Tableau, Google Analytics Expertise: Data Strategy, Customer Segmentation, Forecasting, Retention Analytics, Stakeholder CollaborationLet’s connect! Open to Data Analytics Manager & CX Analytics roles in e-commerce, B2B, or high-growth startups.

Experience

  1. Onboard Revenue Strategy and Analytics Manager

    Royal Caribbean Group

    May 2025 — Present · Miami, FL, US

Skills

  • Healthcare
  • Negotiation
  • Graphic Design
  • Data Analysis
  • Legal Services
  • Risk Management
  • Perceptive
  • Microsoft Office
  • Mentoring
  • Public Relations
  • Competitive Intelligence
  • Advertising
  • Management
  • Situation Management
  • Team Motivator
  • Photoshop
  • Confidentiality
  • Customer Service
  • Customer Relations
  • Team Leadership
  • Priority Management
  • Fast Learner
  • Accounting
  • Employee Relations

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