Nick Williams
Product Support Technician @Jonas Club Software
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WORK HISTORY
Product Support Technician @Jonas Club Software
Markham, ON, CA
EDUCATION
The TEFL Academy - Leading EFL Teacher Trainer Provider
TEFL Business English Certification, Teaching English as a Second or Foreign Language/ESL Language Instructor
The TEFL Academy - Leading EFL Teacher Trainer Provider
TEFL Level 5 Certification, Teaching English as a Second or Foreign Language/ESL Language Instructor
University of Surrey
Bachelor of Arts (BA), Languages and Contemporary Cultures (French, German & Spanish)
Info-Skills Upgrading Centre
Introduction to Bookkeeping
ABOUT NICK WILLIAMS
Former Team Lead with over two years of experience at Achievers, specializing in client relations, leadership development, and operational efficiency. Directed a team of five or more, conducting regular feedback sessions, career development planning, and shift scheduling while managing client escalations and recruitment processes. Also contributed to cross-departmental improvement projects that enhanced organizational performance and team collaboration. As a skilled communicator fluent in English, French, and German, brought a global perspective to client interactions and internal team development. Known for facilitating training sessions and empowering teams to excel in service delivery. Now eager to apply these leadership, process optimization, and training skills in the next professional opportunity.
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