Nick Thompson

Customer Success Lead @Mfgs, Inc

I currently, serve as the customer advocate and account resource for CyberRes DoD customers. In parallel, I also serve as the department lead in developing policies and best practices. As the sole CSM, I support customers as they transition from customer prospects to active customers. I do work to build close relationships that often last beyond any one project or job order lasting process ownership with the business itself. This includes updating customer data information via HubSpot. I work…