Nick Thompson
- Role
- Customer Success Lead at Mfgs, Inc
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Nick Thompson
As an experienced professional with over 15 years in account management and 6+ years in…
Experience
Customer Success Lead
Jan 2023 — Present
I currently, serve as the customer advocate and account resource for CyberRes DoD customers. In parallel, I also serve as the department lead in developing policies and best practices. As the sole CSM, I support customers as they transition from customer prospects to active customers. I do work to build close relationships that often last beyond any one project or job order lasting process ownership with the business itself. This includes updating customer data information via HubSpot. I work…
Skills
- Sales Growth
- Salesforce.com
- Script-Writing
- Sales Presentations
- Account Management
- Leadership
- Sales
- New Business Development
- Direct Sales
- B2b
- Management
- Business Development
- Social Networking
- Solution Selling
- Customer Satisfaction
- Marketing Communications
- Relationship Sales
- Pricing
- Time Management
- Music Mixing
- Outlook
- Probing
- E-Commerce
- Writer
- Social Media
- Microsoft Excel
- Customer Service
- Inside Sales
- Producer
- Crm
- Sales Process
- Multimedia
- Sales Management
- Customer Retention
- Social Media Marketing
- Marketing Strategy
- Outside Sales
- Internet Sales
- Team Building
- Microsoft Word
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