Nick Mason
Head of Cx Consulting @Kps Uk
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WORK HISTORY
Head of Cx Consulting @Kps Uk
Main Roles: Successfully led and managed the consulting and business analysis practice for the UK CX business unit. Delivering high class digital consultancy across a portfolio of over 20 B2C and B2B clients, including The Body Shop, Superdrug, DCC Vital, Dreams, Arsenal FC, LK Bennett, OFFICE and Brakes. Responsible for leading the programme shaping and discovery stages for clients outputting scope definition, target blueprint, tranche plan and ways of working for their digital transformation programmes. Key Achievements: • Successfully led +8 project / programme discoveries for clients, including a multi-year digital transformation for The Body Shop to enhance their eCommerce, marketing and customer loyalty capabilities across 18 international markets. Facilitated over 30 business workshops to define scope, business change impact and phased delivery approach. • Developed the CX consultancy practice, implementing structured line management, championing training and personal development as well as proactive knowledge sharing. Recruited and onboarded new talent, doubling the size of the team over 18-months. • Conducted digital maturity assessments for 10 clients, presenting them with competitor benchmarking and recommendations to improve their CX, personalised experiences and eCommerce journeys to boost web conversion and other KPIs. • Chaired and facilitated regular leadership meetings to build a strategic vision, define organisational goals, shape company values and behaviours, develop strategic ideas into actionable internal workstreams and govern the operational delivery of the business.
EDUCATION
Saffron Walden County High
High School, GCSEs & A-levels
University of Nottingham
2.1, Zoology
SKILLS
ABOUT NICK MASON
I create collaborative partnerships with clients to design and deliver customer-centric…
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