Nick Martin

About Nick Martin

I have a track record that demonstrates my tenacious drive to achieve exceptional results. Over my 12+ years working in product management, I have turned around turned around troubled programs; created strategies and roadmaps with impressive impact; and build many high-performing, cross-functional teams.My superpower is my grit and sense of extreme ownership fostered from my upbringing and elite military service. I came from a single-parent, immigrant family and the first to get my high school diploma (many don’t realize how big of an accomplishment going to college can be if you have nothing to guide you). These experiences provided me with a growth mindset and wide assortment of tools to be remarkably resourceful. Professionally, my past experiences have enabled me to create major successes from some of the biggest challenges: Increased team productivity and business growth by double- and triple-digit percentages Raised CSAT to among highest performing in the portfolio Implemented data-based metrics and KPIs aligned to desired business outcomes Spearheaded innovation and high-value intellectual property Built and led globally-dispersed cross-functional teams (including product, marketing, engineering, and data science roles) I can align and lead world-class teams. I speak tech, operations, and exec. I make high-quality, data-based decisions. Most of all, I am never satisfied with the status quo. Education Bachelor of Science (B.S.), the United States Military Academy at West Point Master of Business Administration (M.B.A.), Southern Methodist University Data Analytics Professional Certificate, Cornell University Fun facts about me. Declined several college scholarships to enlist and become a U.S. Army Airborne Ranger Was 1 of 3 to have a Ranger Tab as a cadet in a West Point class of 900+ First in my family to get a high school diploma…let alone B.S. and M.B.A. Had the opportunity for an hour long one-on-one with President George W. Bush Huge cinephilia and see allot of how art can influence life

Experience

1. Director

   NiCE

   Apr 2022 — Present · Dallas-Fort Worth, TX, US

   Leads a team to drive innovation and the long-term strategy on the next-generation, cloud-based, workforce management solution.• Crafts vision to shift GTM strategy and rapidly advance the business on a fledgling product• Directs the strategic roadmap to dramatically improve usage, CSAT, and retention metrics• Coaches cross-functional teams for professional development priorities which grow the business

Education

• Southern Methodist University

  Master of Business Administration (M.B.A.)

  2014

• United States Military Academy at West Point

  Bachelor of Science - BS, Human Factors Engineering with Systems Engineering track

  2005

• Cornell University

  Certificate, Data Analytics

  2019

Skills

• Aircraft
• Project Planning
• Leadership Development
• Proposal Writing
• Army
• Human Factors Engineering
• Systems Engineering
• Strategic Planning
• Analysis
• Needs Analysis
• Management
• Team Building
• Business Development
• Military Operations
• Project Management
• Program Management
• Inventory Management
• Leadership
• Dod
• National Security
• Defense
• Financial Analysis
• Security Clearance
• Human Capital
• Team Leadership
• Process Improvement
• Aviation
• Top Secret
• Information Security
• Problem Solving
• Operations Management
• Counterinsurgency
• Force Protection
• Aerospace
• Organizational Leadership
• P&L Responsibility
• Military Experience
• Intelligence
• Strategy
• Training