Nick L.
Global Customer Support Analyst at NielsenIQ with expertise in data quality and client support.
- Role
- Global Customer Support Analyst at NielsenIQ
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Nick L.
Results-driven and growth-oriented Client/Customer Success Management professional with…
Experience
Global Customer Support Analyst
Jan 2014 — Present · Austin, TX, US
Lead analyst supporting internal teams and CPG clients through data issue resolution, platform access, and client enablement on the NIQ Discover platform.• Investigated and resolved data inquiries and quality issues on web-based platforms.• Collaborated with Client Business Partners (CBPs) to manage database setup, product/event coding, and platform support.• Facilitated ID access provisioning and ensured timely onboarding of external users.• Delivered ad hoc analyses and reporting to support client decision-making.• Trained and mentored analysts across the U.S, Colombia, and India.• Identified revenue opportunities and process improvements for client accounts.• Received consistent praise for responsiveness, clarity, and dedication from clients.
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